Shipping policy
Thank you for shopping with PUNT.
We work hard to process and ship every order as quickly and accurately as possible. Please review the following shipping information before placing your order.
Order Processing
Orders are typically processed within 1–5 business days after purchase.
Processing times may vary during:
- Product launches
- Restocks
- Holidays
- High-volume periods
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times vary depending on location and carrier availability.
Please note:
- Shipping estimates are not guaranteed
- Carrier delays may occur outside of our control
- International shipments may experience customs-related delays
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and billing information at checkout.
PUNT is not responsible for:
- Packages shipped to incorrect addresses provided by the customer
- Delivery issues caused by incomplete or inaccurate information
If an order has not yet shipped, contact us immediately and we will do our best to update the address.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, PUNT is not responsible for lost or stolen packages.
If your package is missing, we recommend:
- Checking with neighbors or household members
- Contacting the shipping carrier directly
- Waiting 24 hours, as some carriers mark packages delivered before arrival
International Orders
International customers are responsible for:
- Customs fees
- Import taxes
- Duties or additional charges required by their country
PUNT is not responsible for delays caused by customs processing.
Shipping Delays
While we aim to meet all estimated delivery windows, delays may occur due to:
- Weather
- Carrier disruptions
- Customs processing
- High shipping volume
We appreciate your patience and understanding.
Please contact customer service for further information.